Delivery Information

Free Delivery when you spend over £20 for all UK customers

For UK customers, we offer Free Delivery when you spend £20 or more for one single order. This offer covers the whole of the UK, including Northern Ireland, Highlands & Islands.

Free Return and Free Replacement when you spend over £35 for all UK customers

In addition, for UK customers, if you spend over £35, you will also be eligible to our Goodwill Free Return & Replacement Guarantee, which means we will be paying the return delivery cost, if you are not satisfied with our product and would want to proceed with a replacement or refund. For more details please see our Return Policy.   

Please do contact us to confirm the availability if the delivery date is essential for you. We always try our best to help.

Free Delivery when you spend over £40 for international customers

If you are an oversea customer and do like our products, you can enjoy our Free Delivery offer when you spend over £40 for one single order.

A Flat shipping fee of £2.99 will be charged for both UK orders international orders which are not eligible for the above mentioned Free Delivery offers.

Concerning Brexit and international order tax affairs

Due to Brexit, EU Norway and Switzerland orders may now subject to import duties and fees such as import VAT charged by your country’s custom or tax office. We do not charge those taxes at our side for those orders after Brexit. If you have any concerns, please contact your local tax office.

For other ‘non-EU’ orders, please check the tax arrangement with the UK and the tariffs rate at your own country before you put an order, because the order may subject to additional import duties and fees charged when you receive your orders.


Orders placed before 3pm Monday to Friday (excluding UK bank holidays) will normally be despatched the same day. Orders placed after 3pm on Friday, and over the weekend or bank holiday, will normally be sent out on Monday or the next working day.